FAQ’s
How do I make a Reservation?
Please email us for details and availability for the day of your event and we will reply as quickly as possible. Please keep in mind, we are first-come-first-serve and there may be a delay in response as we wait to allow the first inquiry time to secure their party place and time slot.
Email PonyFun@AllAboutaPonyParty.com or
simply fill out the form on the Contact Us page.
Our address is PO Box 1474, San Martin, CA 95046
A deposit may be required for your event.
We accept Cash or Checks.
Additional Charges
Depending on your location, a travel fee may apply. We will let you know before you reserve your pony party. Please note, there is a $30 fee added for all returned checks. All late weekend bookings made within 7 days from the date of the party or event must be paid in cash upon our arrival. Thank you for understanding.
We are fully insured. If your event requires
additional insurance coverage to be added to our own
insurance, there may be a nominal fee you will need to pay
depending on the circumstance. This service must be paid in
advance and is in addition to the cost of the party. We need at least three (3) business days to work with the insurance company.
What if it’s raining?
We bring the ponies in rain or shine! Umbrellas can be used
when riding if it rains. However, if severe weather were to
occur, the rides may be cancelled or rescheduled for
another day available.
Is there a weight limit?
Yes! Even though our ponies are stout and strong,
for safety reasons, there is a
75 pound weight limit for riding.
What if the pony has to go potty?
Our ponies are good about "going" before they get
to your place, however, sometimes they simply can't "hold" it. Just in case, we bring a poop bucket so we can clean up the mess on the spot and take it with us. Unless, of course, someone requests it for their garden.
After all, it does make great fertilizer!
Is there anything else I should know?
Since you're wondering, we have a short list of important things to remember:
* Ponies have "blind spots" which means they cannot see
directly in front of or behind them. Even though they try
to be aware of where everyone is, they may not see an
unexpected child, so we ask that children do not follow
too close behind or in front of the pony while moving or
giving rides.
* Our ponies are used to being around dogs, however, your
dog may be startled or intimidated around our ponies. We
may ask you to restrain your dog(s) if we feel it's
necessary.
* For the comfort of other riders, children must ride in
dry clothes or you may use your towel over the saddle.
* Ponies are very sensitive. They can feel a fly land on their
fur! If necessary, we will ask children not to kick or jump
up and down in the saddle while riding.
* To prevent fingers from accidentally being mistaken as
food, please don't feed our ponies. Ponies do love
treats but get lots of them at home.
* The ponies have been taught to only walk while on the job.
Please don't be offended if your child is declined the
opportunity to trot, regardless of your child's riding
ability.
* The children need to be able to hold on securely if
they're able, we don't allow food or drink while riding the
pony.
* For safety reasons, we only allow one rider at a time.
* Ponies have "blind spots" which means they cannot see
directly in front of or behind them. Even though they try
to be aware of where everyone is, they may not see an
unexpected child, so we ask that children do not follow
too close behind or in front of the pony while moving or
giving rides.
* Our ponies are used to being around dogs, however, your
dog may be startled or intimidated around our ponies. We
may ask you to restrain your dog(s) if we feel it's
necessary.
* For the comfort of other riders, children must ride in
dry clothes or you may use your towel over the saddle.
* Ponies are very sensitive. They can feel a fly land on their
fur! If necessary, we will ask children not to kick or jump
up and down in the saddle while riding.
* To prevent fingers from accidentally being mistaken as
food, please don't feed our ponies. Ponies do love
treats but get lots of them at home.
* The ponies have been taught to only walk while on the job.
Please don't be offended if your child is declined the
opportunity to trot, regardless of your child's riding
ability.
* The children need to be able to hold on securely if
they're able, we don't allow food or drink while riding the
pony.
* For safety reasons, we only allow one rider at a time.
Cancellation Policy
If your event required a deposit, we do not offer refunds for cancellations. If you need to cancel your reserved event for any reason, with the exception of severe weather, you may reschedule and apply your initial deposit to a different date & time that is available.
If your event required a deposit, we do not offer refunds for cancellations. If you need to cancel your reserved event for any reason, with the exception of severe weather, you may reschedule and apply your initial deposit to a different date & time that is available.
If you have a question or would like to reserve your special day,
send us an email:
PonyFun@AllAboutaPonyParty.com
send us an email:
PonyFun@AllAboutaPonyParty.com